microsoft.public.windowsxp.help_and_support

Oops, left out the link. That should read:
"Start with the procedures here
http://aumha.org/a/quickfix.htm
if you can, run the scan you got from McAfee support...."
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/

"glee" wrote in message
news:%23FNNzohDIHA.972@TK2MSFTNGP05.phx.gbl...
> Sounds like you have spyware and/or trojans on your system. You do NOT need to
> disable System Restore before doing any scans....you can delete the restore points
> after you get everything working. In fact, deleting all your restore points
> before cleaning is a bad practice. It's better to restore to an infected system
> where your data is still recoverable, than to delete all restore points and then
> accidentally kill your system trying to clean it.
>
> Start with the procedures here if you can, run the scan you got from McAfee
> support, and after that if you still have problems, do this:
>
> Download HijackThis2 from one of these locations:
> http://downloads.malwareremoval.com/HJTInstall.exe
> http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe
>
> HijackThis2 Quick Start Guide:
> http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php?page=quick_start_guide
>
> Install, then run HijackThis, and click the Scan button.
>
> When the scan is finished, the "Scan" button will change into a "Save Log"
> button.
> Press that, save the log somewhere you can find it (Desktop, My Documents, or
> similar).
> Most of what it lists will be harmless or even required, so do NOT fix anything
> yet.
>
> Copy the log files and paste them into a new post at ONLY ONE of these forums:
> http://aumha.net/viewforum.php?f=30
> http://forum.malwareremoval.com/viewforum.php?f=11
> http://forums.spywareinfo.com/
> http://castlecops.com/forum67.html
>
> In your post, please state your problem clearly and what you've done so far to fix
> it.
>
> The folks there will tell you what to remove.
>
> See the "housekeeping" they ask you to complete before you post your log:
> http://aumha.net/viewtopic.php?t=4075
>
> A tutorial for using Hijack This is located here:
> http://tomcoyote.com/hjt/
> --
> Glen Ventura, MS MVP Shell/User, A+
> http://dts-l.org/
> http://dts-l.org/goodpost.htm
>
>
> "Paula S" wrote in message
> news:14735E7B-54E9-4B36-BE59-2F773C6584C8@microsoft.com...
>> My McAfee security suite stopped working. I uninstalled and reinstalled it
>> three times. I kept getting corrupt and missing file errors. Now I can no
>> longer access web site to download again . Keeps saying "Internet Explorer
>> cannot access this website". I can get to most other sites.
>>
>> I was able to contact mcafee from a different computer and downloaded DOS
>> virus scan software on CD to use on my computer.
>>
>> I also keep getting spyware popups saying I could be infected and please buy
>> software.
>> My problem is this I cannot access my control panel. I keep doing regedit
>> and changing from 1 to zero it comes back after rebooting but then
>> disappears.
>> I also cannot right click on my computer to access system restore or
>> anything else.
>>
>> The Mcafee software said I need to disable system restore before I run it
>> because infected files could be stored there and virus scan would not be able
>> to delete them. I can get myself to system restore but I cannot click on
>> system restore settings to change to disable. Whenever I click on properties
>> or system restore or add/delete programs etc I get "operation has been
>> cancelled due to restrictions in effect on this computer. Please contact your
>> system administrator." Even when I log in to safe mode I still get these
>> errors. I need to disable system restore in order to do virus scan.
>> I would like to try to disable the system restore but Ican't get access to
>> it. IS there any other way to do this? Are there other scans that don't
>> require this procedure??
>> I am pretty sure something bad has attacked my computer I just dont know
>> how to get around it to try to fix it.
>> Any help would be greatly appreciated!
>>
>>
>>
>> Paula S
>