microsoft.public.outlook

http://www.ivasoft.com/unisent.shtml


"Legendtofski" ???????/???????? ? ????????
?????????: news:1186019420.045191.239850@i13g2000prf.googlegroups.com...
> Hi there,
>
> I am in a customer-service environment where users have their own
> PRIMARY mailbox as well numerous SHARED-mailboxes with their own
> separate email addresses.
>
> Basically what happens is that when the user replies to a cutomer
> query in a SHARED-MAILBOX, the reply goes to the users 'sent- items'
> rather than the shared mailbox's 'sent items'.
>
> We tried a rule, but the rule is unrelaible, and there is an expensive
> plug-in that can remedy the issue. Is there a cheaper 'shareware' plug-
> in that can ensure this or an alternative 'automatic' workaround
>
> PLEASE NOTE: The users don't want to have to use the manual email
> 'options'
> method, sure I know it's a wank, but they apparently signed off on
> this 'automated' functionality, and it's strange the MS deafault send
> items off a shared mailbox to the primary users account???
>
> Cheers
>