comp.jobs.computers

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Job Title: J2EE Developer: Call Center Specialist
Job Location: NJ: Holmdel
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-13

Company Name: Capgemini
Contact: Recruiter
Phone: email only please
Fax: email only please

Description:  Telephony background: CSR rep, network installation experience, college courses, etc. Familiar with TDM, SS7, Genesys SDK, Voice XML, call routing, etc.  Capacity for understanding requirements and use cases, proposing technical solutions, and selecting tools is critical.  Candidates must be technically strong with hands on experience in one of the following application development platforms:  JAVA/J2EE tools and technologies (EJB, JSP, Struts, JDO etc)  Middleware technologies and tools (WLI, MQ Series etc)  Candidates should possess excellent analytical and problem solving skills as well as strong verbal and written communication skills.  Successful teamwork experience and demonstrated leadership abilities are needed.  Time management skills are a must, as well as the ability to be flexible and creative. Proven ability to transfer knowledge and stay aware of current trends and technical advancements.  Must be willing to travel extensively, up to 100%.  Bachelors College degree in a computer-related area of study, with advanced degree highly preferred. Capgemini, one of the foremost providers of Consulting, Technology, and Outsourcing services, has a unique way of working with its clients called the Collaborative Business Experience. Backed by over three decades of industry and service experience, the Collaborative Business Experience is designed to help our clients achieve better, faster, more sustainable results through seamless access to our network of world-leading technology partners and collaboration-focused methods and tools. Through commitment to mutual success and the achievement of tangible value, we help businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 68,000 people worldwide and reported 2006 global revenues of 10 billion dollars. Position Description: As part of the Capgemini Telecommunications, Media and Entertainment (TME) Group, the Call Center Specialist should have a telephony background and a degree in CS, Engineering, or Math. While often technical in scope, consultants also work closely with clients and must demonstrate individual technical and professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. Also applies project management expertise, identifies, develops, and implements techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for clients.




Please refer to Job code cgey-14711 when responding to this ad.


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